Frequently Asked Questions

No email address is required. Create an account with a username and password. Afterward, save both in a password manager and make sure the entry is for VPNFish. Not needing an email address also means email cannot be used for password recovery, so don’t count on it as the default recovery method. If you’re still signed in, check your account settings in the dashboard. If you can’t sign in, use the recovery option shown on the login page. Don’t keep creating new accounts in place of the original one. Check orders and subscriptions under the original account, and hide your login details in any screenshots you share when asking for help.

There’s no device limit, and switching devices doesn’t require another purchase. VPNFish supports Windows / macOS / iOS / Android / Linux. Sign in to the same account on your new device, get the client for your platform from the dashboard, and follow the instructions to import your subscription. Connection modes and local rules can vary by device, so you don’t need to copy every setting just to make the interfaces match. No device limit doesn’t mean unlimited data; check your plan and remaining data in your account. Before handing an old device to someone else, remove its subscription and sign-in details so your account resources can’t keep being used.

Sign in to the user dashboard and check your plan status, then open the subscription section to get your current subscription. In your client, find subscription or configuration management, select the VPNFish profile, update the subscription, and check the result shown by the client. After a successful update, make sure this is the profile currently enabled—not an older profile with the same name. If retrieval fails, check that you copied the full link and that your network can reach the dashboard, then get the link again. Don’t delete all your old profiles before confirming the new one works, and never post your subscription link in a public forum when asking for help.

VPNFish’s privacy commitment is a no-logs policy. See the Privacy Policy for details on how data is handled. This policy doesn’t stop third-party websites from recording sign-in activity, or automatically clear browser history, app caches or client records on your device. Treat your subscription link like a password: keep it private, don’t paste it publicly or enter it into an unfamiliar conversion website, and don’t store it in shared documents others can access. When reporting an issue, you can include the error message and route name, but hide the full subscription link, password and any other details that could provide account access.

Start at the client download section in the user dashboard. Choose the client for your operating system and follow the download requirements and installation instructions shown there. Once installed, get your subscription from the dashboard and import it into the client. Check that your route list appears, then enable the profile, choose a route and connect. If your system requests network permissions, verify the app’s source and follow the on-screen instructions. A connected status is only the first troubleshooting check—open the website or app you want to use to confirm it works. If your browser works but a particular app doesn’t, check the routing rules and proxy mode rather than repeatedly reinstalling the client.

Disconnect the client first and make sure your local network can access everyday websites. Then sign in to the dashboard to check your plan status and remaining data. Confirm that the client has the right subscription profile enabled and that the subscription update succeeded. If everything checks out, try another route and see whether the error changes. If you’re also running another proxy or network-filtering tool, temporarily disable any conflicting tool and try again, but don’t turn off system security features indiscriminately. If you still can’t connect, note your operating system, the client’s error message, route name and network environment, then submit a support ticket through the dashboard.

Your browser and other apps may use different network paths. Some apps follow the system proxy; others use their own network settings or may be set to connect directly by the current routing rules. Check the client’s current mode and which rules are being applied to confirm that the app or domain is using the intended route. If the client offers a system-wide option such as a virtual network interface, check its permissions and status using the instructions for your platform. Reopen the app after each change so it doesn’t keep using an old connection. Don’t assume every app is covered just because one webpage loads, and don’t change all your rules without checking them first.

Describe whether the issue occurs before or after connecting, or only with a particular website or app. Also say whether your local network works normally when VPNFish is disconnected. Include your device’s operating system, client name, selected route, exact error message, and what happened after switching routes or updating your subscription. If the issue only occurs on a particular network, say whether it’s a home, office or other network. Submit your ticket through the user dashboard. Include only relevant details in screenshots and hide passwords, your full subscription link and sensitive payment information. There’s no need to provide personal details unrelated to the issue.

Check your route and local network first; plan tiers aren’t speed tiers. Pause large downloads on other devices, make sure your network isn’t congested, then compare routes using the same app and content. Try different regions or route types and see whether the slowdown only affects a particular service. If the issue occurs only at peak times, include the approximate time, route name and app behavior in your support ticket—this is more helpful than simply saying the connection is slow. Monthly plans include different amounts of data. Decide whether to upgrade based on your actual usage; an upgrade doesn’t guarantee that congestion will go away.

These labels describe route types, but they don’t predict how a route will perform on your network. IEPL routes use dedicated links, relayed routes pass through an intermediary node, and direct routes use a different access path. Performance still depends on your local network, destination and service status. Choose a region based on what you want to access, then compare route types in practice. If you need ongoing access to a service, keep a route you’ve tested and confirmed works as your preferred option, and watch for subscription updates. The node page explains route categories. Don’t choose based only on geographic distance or a label.

VPNFish covers 100+ countries / 160+ routes. The routes available to you depend on your dashboard and current subscription. Map distance is only a guide: actual performance also depends on your carrier’s routing, congestion on intermediate links and the server your destination connects to. First check which region the service requires, then compare how well pages load, streams play or files upload rather than relying on route names alone. If a route doesn’t work well on your network, try another path before drawing conclusions. Regional coverage doesn’t guarantee that every third-party service is available everywhere.

Not necessarily. AI tools such as ChatGPT, Claude and Gemini, as well as streaming platforms, may check your exit region, account region, subscription eligibility and their own risk controls. Check the service’s official list of supported regions, choose a suitable route, and confirm that the relevant domains use the intended path. After switching routes, reopen the app and check whether it’s still using an old session. If you need to sign in again, make sure you have your account credentials saved first. Route labels can help you choose, but they don’t guarantee access to third-party services. If the error persists, save the exact message and distinguish a network connection failure from an account eligibility restriction.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. Data packs: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data lasts until used and never expires. If you use the service regularly, choose a monthly plan based on your actual usage in the dashboard. If you use it less often and want to budget by consumption, compare the data packs. Before choosing, note the difference between monthly resets and data that lasts until used. No device limit doesn’t mean unlimited data. See the plans page for full pricing and billing details.

We accept Alipay / WeChat Pay / USDT. Choose a plan in the user dashboard and open its order. Follow the payment page’s instructions, then return to the dashboard to check the order and plan status. If your payment provider shows the payment as complete but the dashboard hasn’t updated, refresh the order page and make sure you’re signed in to the account that placed the order. Don’t rely only on whether the return page showed a success message. If the status still doesn’t match, submit a dashboard ticket with the order ID, payment method and any necessary payment screenshot, hiding unrelated sensitive details. Don’t pay again to fix a display issue before checking the original order.

VPNFish offers a 7-day no-questions-asked refund policy. Check the Refund Policy for how to apply and what it covers. You don’t need to describe a technical issue to request a no-questions-asked refund, or repeatedly change device settings to prove you can’t connect. To apply, submit a refund-related ticket in the user dashboard, identify the order and state that you’re requesting a refund. Keep your order and payment records for verification. If you also want help troubleshooting your connection, describe the issue separately so it’s clear which request is for support and which is for a refund. The ticket response will confirm how your request is handled. The refund policy doesn’t imply unlisted free data or extra discounts.

Monthly plan data resets each month on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check your current plan, data and billing period in the dashboard; don’t assume every account resets at the start of the calendar month. Before upgrading, review the prorated amount shown on the order page and confirm the resulting plan status before continuing. A regular renewal and an upgrade are different actions and may follow different rules. Data packs last until used and never expire, so monthly reset rules don’t apply. If the dashboard doesn’t show what you expect, check the original order through a support ticket rather than placing another order based on your own calculations.